Frequently asked questions

1) What is patient advocacy, and why does it matter?

Patient advocacy means having someone in your corner — someone who helps you and your family understand your care options, navigate the healthcare system, and connect to the right resources. It matters because the healthcare system can be confusing and overwhelming, especially after a hospital stay or surgery. We make sure nothing falls through the cracks.

2) What does Hearts & Hands help with through this service? We help with things like:

• Understanding discharge instructions and care plans in plain language

• Finding and connecting to community resources (transportation, meal programs, financial assistance, support groups)

• Organizing medical appointments and follow-up care

• Communicating with healthcare providers and specialists on your behalf

• Helping families understand what options are available as care needs change

3) Is this a medical service?

No. Our advocacy and care coordination services are non-medical and informational in nature. We do not provide medical diagnoses, clinical advice, legal guidance, or financial counsel. We help families understand information and connect to the right people — we are not a replacement for your doctor, attorney, or financial advisor.

4) Who is this service for? This service is ideal for:

• Families supporting a loved one recovering from surgery or managing a chronic condition

• Family caregivers who feel overwhelmed navigating appointments, paperwork, and resources

• Loved ones managing care from a distance who need a trusted local partner

• Anyone who feels unsure about what resources or next steps are available to them

5) Do I have to be a current home care client to use this service?

No! We offer standalone advocacy consultations for families who aren't yet enrolled in home care. A 60-minute consultation is available for $75 and is a great starting point if you're not sure where to begin.

6) How much does it cost?

We offer flexible options to fit your needs:

• Care Coordination Add-On: +$10/hour when bundled with an active care plan

• Advocacy Consultation: $75 for a standalone 60-minute session

• Monthly Coordination Package: $199/month (up to 4 hours of dedicated coordination support)

• Discharge Planning Support: $199 flat fee (up to 3 sessions for post-hospital or post-surgery transitions)

8) What happens during an advocacy consultation?

We'll sit down (in person or by phone) and talk through your loved one's current situation — their care needs, any challenges you're facing, and what resources or next steps might help. You'll leave with a clearer picture and a plan for moving forward. No pressure, no jargon — just honest, compassionate guidance.

7) What happens during an advocacy consultation?

We'll sit down (in person or by phone) and talk through your loved one's current situation — their care needs, any challenges you're facing, and what resources or next steps might help. You'll leave with a clearer picture and a plan for moving forward. No pressure, no jargon — just honest, compassionate guidance.

9) Can you attend medical appointments with my loved one?

Yes, when paired with our home care services, a caregiver can accompany your loved one to appointments, help them prepare questions in advance, and take notes to share with the family afterward.

10) How do I get started?

Simply reach out to us through our website or give us a call. We'll start with a warm, no-pressure conversation to understand your situation and find the best way to support you. We're available 24/7 — including evenings, weekends, and holidays.